Airport Cars Hull – Privacy Policy

Last updated: December 2025

1. Introduction

Airport Cars Hull (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or transport services.

We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal data:

2.1 Information you provide directly

• Name
• Email address
• Phone number
• Pickup and drop-off addresses
• Flight numbers
• Passenger numbers
• Luggage details
• Payment confirmation (not card numbers)
• Any other information you provide when booking

2.2 Automatically collected information

When you visit our website, we may collect:

• IP address
• Browser type
• Device type
• Basic analytics data (through cookies, if enabled)

We do not collect any special category data.

3. How We Use Your Information

We use your information to:

• Process and manage bookings
• Communicate regarding pickup times, delays, and service changes
• Monitor flight arrivals
• Improve our services and website
• Respond to enquiries or complaints
• Comply with legal obligations

We do not sell, rent, or trade your personal data.

4. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

• Contract: to provide transport services you request
• Legal obligation: for record-keeping or regulatory requirements
• Legitimate interests: to improve services and communicate essential updates
• Consent: where applicable (e.g., optional marketing)

5. Sharing Your Information

We only share your personal data when necessary, including:

• With drivers who need journey details
• With service providers (e.g., website hosting, email systems)
• When legally required by law enforcement or government bodies

We never share your data with advertisers or unrelated third parties.

6. Data Retention

We keep your personal data only as long as necessary:

• Booking records: up to 6 years (legal requirement)
• Inquiry messages: up to 12 months
• Website analytics: according to analytics provider settings

After this period, data is securely deleted or anonymised.

7. Cookies

Our website may use cookies to:

• Remember preferences
• Provide basic analytics
• Improve website performance

You can disable cookies at any time via your browser settings.

8. Your Rights (UK GDPR)

You have the right to:

• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent (if applicable)
• Lodge a complaint with the ICO: www.ico.org.uk

9. Data Security

We use appropriate technical and organisational measures to protect your information, including:

• Encrypted communications (HTTPS)
• Secure data storage
• Restricted access to booking data

10. External Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or your personal data:

Airport Cars Hull

📧 Email: Ray@airportcarshull.co.uk

🌐 Website: Airportcarshull.co.uk